These Terms of Service apply to the website creation, SEO and digital consulting services provided by Majalstudio LLC, trading as Majal Studio. They include the conditions for withdrawal, cancellation and refunds. Please read them before accepting a quote.
1.Who we are
The services are provided by Majalstudio LLC, a limited liability company organized under the laws of the State of Wyoming, United States, filing ID 2026-002050111, with its principal office at N 27 rue Oued Al Makhazine, 15000 Khemisset, Morocco, and its mailing address at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. You can reach us at hello@majalstudio.com or +212 7 08 05 53 90. In these Terms, “we”, “us” and “Majal Studio” refer to Majalstudio LLC.
2.Services covered
These Terms cover only the following services:
- Website creation, including the design, development, redesign and configuration of websites and online stores, for example on Shopify, WordPress or WooCommerce;
- Search engine optimization (SEO);
- Digital consulting related to the above.
Any other service is outside the scope of these Terms. Orders placed through a third-party marketplace are governed first by that marketplace's own terms; these Terms then apply only to the extent they are compatible with them.
3.Business clients and consumers
We work with both professional clients and private individuals. The two are treated differently where the law requires it:
- A business client is a person or company that orders services for purposes related to their trade, business, craft or profession.
- A consumer is an individual who orders services for purposes outside their trade, business, craft or profession.
Clauses marked Consumers apply only to consumers, and clauses marked Business apply only to business clients. Nothing in these Terms or in a quote removes or limits the rights that consumers have under the mandatory consumer protection law that applies to them. If a clause would have that effect, it does not apply to consumers.
4.Quotes and formation of the contract
Every engagement starts with a written quote. Before any work begins, the quote you accept sets out, as applicable to your project:
- the description and scope of the services and deliverables;
- the price, the currency and whether taxes apply;
- any deposit, the payment schedule and the accepted payment methods;
- the timelines and the event from which they start;
- the number of revision rounds included;
- any support or maintenance included, and its duration;
- the third-party costs to be borne by you (subscriptions, themes, plugins, apps, hosting, domain names, paid tools);
- how intellectual property rights in the deliverables are handled;
- how long the quote remains valid.
The contract is formed when you accept the quote in writing, by signing it or by confirming your acceptance by email or another written message. The contract consists of the accepted quote and these Terms. If they conflict, the quote prevails, except that a quote can never reduce a consumer's mandatory rights.
Consumers Before you accept, the quote and these Terms give you the main characteristics of the service, the total price including any taxes, the payment and performance arrangements, and information on your right of withdrawal. After acceptance, we send you confirmation of the contract on a durable medium, such as an email or a PDF.
5.Prices and payment
Prices, deposits, payment schedules and payment methods are those set out in the accepted quote. Prices shown on the website are for information only and do not replace the quote.
If an amount due under the quote is not paid, we may suspend the work after notifying you in writing, until the payment is made. Timelines are extended accordingly.
Business Any other consequences of late payment are those set out in the quote and permitted by the applicable law.
Consumers No fee or charge beyond those stated in the quote and those allowed by the applicable consumer law will be charged to you.
6.Your cooperation
The quality and timing of the work depend on your input. You agree to:
- provide, within the agreed timeframe, the content, information, files and feedback needed for the project;
- give us the access we need to your platforms and accounts, preferably through collaborator or staff accounts rather than your personal passwords, and change your credentials once the project is finished;
- make sure you hold the necessary rights to the texts, images, logos, trademarks and other materials you provide, and that they are lawful;
- keep your own backups of your existing website and data before work starts.
Delays caused by missing input, late feedback or unavailable access extend the timelines by an equivalent period.
7.Performance, delivery and revisions
We perform the services with care and in line with the accepted quote. Timelines, revision rounds and delivery and approval arrangements are those set out in the quote.
Requests that go beyond the agreed scope or the included revision rounds are treated as additional work. We will only carry them out after you accept a new or amended quote.
Consumers If the quote does not set a performance date, we perform the services within the period required by the applicable consumer law.
8.Third-party platforms and costs
Websites and online stores rely on third-party platforms and products, such as Shopify, WordPress, WooCommerce, themes, plugins, apps, hosting, domain names and payment providers. Unless the quote states otherwise:
- these accounts and subscriptions are opened in your name and remain yours;
- their costs are borne by you and paid under the provider's own terms;
- their use is governed by the provider's terms and policies, which you are responsible for accepting and following.
We do not control these providers. We are not responsible for their prices, changes, outages, policy decisions, account suspensions or the end of their products. Amounts you pay directly to third-party providers are subject to their own refund policies.
9.SEO and consulting: no guaranteed results
Search engine rankings, traffic, conversions and sales depend on factors we do not control, including search engine algorithms, competition, your market and your own decisions. We commit to carrying out the agreed SEO and consulting work with care, but we do not guarantee any particular ranking, traffic level, conversion rate or financial result.
Figures, testimonials and examples shown on our website describe past projects or client feedback. They are not a promise that you will achieve similar results.
Our consulting recommendations are advice. You remain free to decide whether to follow them and responsible for the decisions you make.
10.Intellectual property
The accepted quote specifies which rights in the deliverables are transferred or licensed to you, their scope and the moment from which the transfer or licence takes effect.
The following always remain with their owners: our pre-existing tools, methods, code libraries and know-how; and third-party components such as themes, plugins, fonts, icons and stock images, which are subject to their own licences.
We will only show your project in our portfolio or communications with your consent, which may be given in the quote or in writing later.
11.Confidentiality
Each party keeps confidential the non-public information it receives from the other in connection with the project, and uses it only for the project. This does not apply to information that is already public, or that a party must disclose by law or at the request of an authority.
12.Personal data
We process your personal data as described in our Privacy Policy.
When our work gives us access to personal data that you control, such as your own customers' data in your online store, we process it only on your instructions and for the project. Where the applicable law requires it, we will sign data processing terms with you.
13.Consumers: right of withdrawal
Consumers Depending on where you live, you may have a legal right to withdraw from a contract concluded at a distance without giving a reason. This section summarizes the main rules; the law of your country of residence prevails.
Consumers in the European Union, the European Economic Area or the United Kingdom
You have the right to withdraw from the contract within 14 days of the day the contract is concluded, without giving any reason.
To exercise this right, send us a clear statement of your decision, for example by email to hello@majalstudio.com or by post to the mailing address in the Legal Notice. You may use the model form at the end of these Terms, but it is not mandatory. It is enough to send your statement before the 14-day period ends.
If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after we receive your withdrawal, using the same payment method you used unless you expressly agree otherwise. You will not be charged any fee for the refund.
We will only start work during the withdrawal period if you expressly ask us to in writing. In that case:
- if you withdraw, you pay an amount proportionate to the services provided until you told us of your withdrawal, compared with the full scope of the contract;
- you lose your right of withdrawal once the service has been fully performed, if you asked for performance to begin during the withdrawal period and acknowledged that you would lose this right once the contract was fully performed.
Consumers in Morocco
Law No. 31-08 on consumer protection gives consumers a period of seven days to withdraw from a distance contract, subject to the exceptions set by that law, including services whose performance began, with the consumer's agreement, before the end of that period. Refunds are made under the conditions and within the time limits set by that law.
Consumers in other countries
Any right of withdrawal provided by the mandatory law of your country of residence applies.
14.Cancellation and refunds
This section applies outside the legal right of withdrawal described above, or after that right has expired or been lost.
Cancellation by you
You may ask to cancel a project at any time by writing to hello@majalstudio.com. The financial consequences of cancellation, including any refund of amounts already paid, are those set out in the accepted quote. If the quote is silent, they are determined by the applicable law.
Consumers Any amount retained after a cancellation cannot exceed what the consumer protection law that applies to you allows.
Cancellation by Majal Studio
If we cancel a project for a reason that is not attributable to you, we refund the amounts you paid for services that have not been performed.
Termination for serious breach
Either party may terminate the contract if the other party seriously fails to meet its obligations and does not remedy the failure within a reasonable period after being notified in writing. The services performed up to termination remain payable, and amounts paid for services not performed are handled as described above.
How refunds are made
Refunds are made using the payment method used for the original payment, unless we agree on another method with you. Amounts you paid directly to third-party providers, such as platform subscriptions, themes or domain names, are not paid to us and follow those providers' refund policies.
15.Quality of the work and your legal rights
If you notice that a deliverable does not match what was agreed in the quote, tell us in writing at hello@majalstudio.com, describing the problem. We will examine it and, where it is justified, correct it.
Consumers You also keep the legal guarantees and remedies that the consumer law applicable to you provides for services and digital content that do not conform to the contract. These Terms do not restrict them.
16.Liability
Each party is liable for damage caused by its failure to meet its obligations under the contract, under the conditions of the applicable law.
We are not responsible for:
- the content and materials you provide, or your use of the deliverables;
- the acts, failures or decisions of third-party providers and platforms;
- losses resulting from your failure to follow our written recommendations or to keep backups.
Business To the extent permitted by the applicable law, we are not liable for indirect or consequential losses, such as loss of profit, revenue, business or opportunity. Any additional limitation of liability is set out in the accepted quote.
Nothing in these Terms limits or excludes liability for fraud, intentional misconduct or gross negligence, for death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under the applicable law. Nothing in these Terms limits the mandatory rights of consumers.
17.Force majeure
Neither party is liable for a delay or failure caused by an event beyond its reasonable control that it could not reasonably foresee or avoid. The affected party informs the other without delay. The parties then agree in good faith on how to continue, suspend or end the project, and amounts paid for services not performed are handled as described in the section on cancellation and refunds.
18.Complaints and disputes
If you are not satisfied, please write to us first at hello@majalstudio.com, explaining the issue. We will look for an amicable solution with you.
Consumers You may also use any out-of-court dispute resolution procedure available to you under the law of your country of residence, and you keep the right to bring proceedings before the courts that this law makes competent.
19.Governing law and jurisdiction
Business The contract is governed by [TO COMPLETE: governing law]. Any dispute that cannot be settled amicably is submitted to [TO COMPLETE: competent courts].
Consumers Whatever law is chosen, you keep the protection of the mandatory provisions of the law of the country where you habitually reside, where the applicable rules give you that protection.
20.Changes, language and other provisions
We may update these Terms. The version that applies to your project is the one in force on the date you accept the quote.
These Terms are written in English. If a translation is provided, it is for convenience only.
If a clause of these Terms is held invalid, the other clauses remain in force. The fact that a party does not enforce a right at a given time does not mean it waives that right.
21.Model withdrawal form
Complete and return this form only if you are a consumer and wish to withdraw from the contract.
To: Majalstudio LLC (Majal Studio), 30 N Gould St, Ste R, Sheridan, WY 82801, United States — hello@majalstudio.com I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*): Quote reference and description of the service: Ordered on (*) / quote accepted on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is sent on paper): Date: (*) Delete as appropriate.